Last updated: June 2026
These terms and conditions govern your use of Generator Hub's services. By purchasing a plan or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.
Contents
These terms and conditions are between you and Cowork Ventures Ltd, trading as Generator Hub (company no. 10136014; registered office: The Gallery, Kings Wharf, The Quay, Exeter, Devon, EX2 4AN). VAT no. GB243133835.
By purchasing any plan or using any of our services, you confirm that you have read, understood and agree to these terms. If you are purchasing on behalf of a company or organisation, you confirm that you have authority to bind that entity to these terms.
If you have any questions, please contact us at [email protected] or 01392 427111 before proceeding.
Our virtual office and postal services allow you to use The Gallery, Kings Wharf, Exeter, EX2 4AN as a business address. The specific services available depend on the plan you select:
A one-time set-up fee of £30 (ex. VAT) applies to all new postal and virtual office accounts. This covers account creation, address registration and initial processing. The set-up fee is non-refundable.
Our postal plans cover normal business correspondence — invoices, bank letters, HMRC notices, supplier letters and similar items. The following are not included:
For the HMRC Mail Only plan, we will only receive and forward mail from HMRC and Companies House. All other mail will be returned to sender.
Where your plan includes a registered address, you may use The Gallery, Kings Wharf, Exeter, EX2 4AN as your company's official registered address with Companies House and HMRC. You are responsible for notifying Companies House and HMRC of this address and for updating them if your plan ends. We accept no liability for any consequences arising from failure to update your registered address following termination of your plan.
Our premises are open Monday to Friday, 08:30 to 18:00. Mail is processed on business days only. We are closed on bank holidays and between Christmas and New Year — we will notify members in advance of any extended closures.
Hot desk access (day rate) and CoClub monthly membership entitle you to use of our coworking space during business hours, including access to shared facilities such as WiFi, kitchen, and common areas. Membership does not guarantee a specific desk or seat. Hot desk day passes are non-refundable once used.
Dedicated desk membership provides you with a reserved, named desk within the coworking space on a monthly rolling basis. Full terms for dedicated desk agreements are set out in a separate membership agreement which will be provided at sign-up.
All members and visitors must comply with our house rules, which include but are not limited to: maintaining a respectful and professional environment, not making excessive noise, keeping shared areas tidy, and not using the space for any unlawful purpose. Generator Hub reserves the right to remove any person from the premises who is in breach of these rules.
Meeting room bookings are subject to availability and must be paid in advance. Cancellations made with less than 24 hours' notice will not be refunded. Cancellations made with more than 24 hours' notice will receive a full credit to use against a future booking. Generator Hub reserves the right to reallocate a meeting room in exceptional circumstances, in which case a full refund or alternative booking will be offered.
Meeting rooms must be vacated promptly at the end of the booked time. Clients are responsible for leaving the room in a clean and tidy condition. Any damage to equipment or the room itself may be charged to the client.
All prices are exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing UK rate.
Payments for postal and virtual office plans are collected via Stripe. By entering your payment details you authorise us to charge the applicable monthly or annual fee on a recurring basis until your plan is cancelled. Annual plans are charged as a single payment upfront.
If a payment fails, we will attempt to collect it again. If payment cannot be collected within 7 days of the due date, we reserve the right to suspend your service until payment is received.
All prices are subject to change. We will give at least 30 days' written notice of any price increase to existing subscribers.
Monthly plans may be cancelled at any time by giving us at least 30 days' written notice by email to [email protected]. Your plan will continue until the end of the current billing period following the notice period. No partial refunds are given for unused days within a billing period.
Annual plans may be cancelled at any time by giving 30 days' written notice. A pro-rata refund will be provided for any full calendar months remaining after the notice period expires, less the one-time set-up fee if applicable. No refund is given for partial months.
If you are a consumer (not purchasing for business purposes), you have a 14-day cooling-off period from the date of purchase in which to cancel and receive a full refund, provided the service has not yet commenced. If you have requested that the service begin immediately, you acknowledge that your right to cancel may be reduced.
The one-time set-up fee of £30 is non-refundable in all circumstances.
You must not use our address or services in connection with any activity that is unlawful, fraudulent, harmful, or that may bring Generator Hub into disrepute. In particular, you must not use our registered address in connection with:
Generator Hub reserves the right to terminate any plan immediately and without refund if we reasonably believe the service is being used in breach of these conditions.
Generator Hub will take reasonable care in handling your mail and providing our services. However, we cannot accept liability for:
Our total liability to you in connection with any plan or service shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
Either party may terminate a plan by giving written notice in accordance with section 6. In addition, Generator Hub may terminate any plan immediately and without notice if:
Upon termination, you must immediately update your registered address with Companies House and HMRC (where applicable) and cease using our address in any capacity. Generator Hub accepts no responsibility for mail received after termination.
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. We will give at least 14 days' notice of any material changes to existing customers by email. Your continued use of our services following notice of changes constitutes your acceptance of the updated terms.
These terms, together with any separate membership agreement or booking confirmation, constitute the entire agreement between you and Generator Hub in relation to our services, and supersede any previous agreements or representations.
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
For any questions regarding these terms, please contact us at [email protected], 01392 427111, or Generator Hub, The Gallery, Kings Wharf, The Quay, Exeter, Devon, EX2 4AN.
If anything in these terms isn't clear, we're always happy to talk it through.
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