This Privacy Policy governs the manner in which The Generator Hub collects, uses, maintains and discloses information collected from users. This privacy policy applies to the website (www.generatorhub.co.uk) and all products and services offered by The Generator Hub.

Personal identification information

We will only collect personal identification information from users if they voluntarily submit such information to us. This could include but not be limited to; name, email address, phone number, company name, mailing address. The information will be collected when visitors get in touch through the website sign up and contact forms or information is passed through other means such as email,  in person or through any other activities, services, features or resources we make available on our Site. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Generator Hub related activities.

How we collect your information

Information collected from The Generator may be collected by Third Parties, including: Coherent; Mailchimp; Internal Contact Forms. This information is stored by The Generator, or trusted third parties in accordance to their Privacy Policies (see individual websites for more information). Information will also be collected by signing up for The Generator services, this includes but is not limited to Monthly Desk Plan, Virtual Office Services, Meeting Rooms, and Daily Desk Plan.

How we use collected information

The Generator Hub may collect and use Users personal information for the following purposes:

  • Send out regular emails to all those who have signed up on the website directly or have signed up to coherent. If a user decides to opt in they will receive emails that may include company news, updates, newsletters or related service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • Send invoices for payment.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.


We use CCTV in various locations around the cowork space to ensure it remains safe. We will adhere to the ICO’s code of practice for the use of CCTV.

  • We do not need to ask individuals’ permission to use CCTV. Security cameras are clearly visible around the office, across several vantage points. CCTV footage is stored on an External Hard Drive, which will keep footage on record for up to 20 days. After this period, footage is overwritten.

Should legal authorities request footage, we have the right to hand over footage.

  • Any enquiries about the CCTV system should be directed to James Meilton, Office Manager.

Network Monitoring

The Generator currently uses a third party network management system that monitors network usage. This platform stores IP addresses and network upload/download usage. This information is kept private at all times.

The Generator does not store user history or track internet activity. Should this change, users will be notified.

At anytime, The Generator has the right to block IP addresses that are either a threat or nuisance. We operate a fair use policy. If Internet Bandwidth is being restricted due to a users activity, we may restrict network usage.

Photographs and Videos

As part of The Generator community activity, we may take photos or videos. This is within our right to do so.

Should promotional photos be taken during office hours, The Generator will aim to give notice, and give users the opportunity to remove any confidential information they may have on their desks. Should photos or videos published include confidential information or anything that may cause the user distress, The Generator can be requested to remove the photo/video.

Please speak to a member of staff, should you wish to request the removal of material.

Disposal of Information

Information stored by The Generator can be disposed of to the best of our ability. Information may be stored on a third party app. The Generator staff can delete information we internally store or from our client side, however The Generator cannot guarantee that information will be deleted by external third parties.

Information can be disposed of by The Generator upon request, within reason. Should you wish to further remove the information, this can be requested directly to the third party.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

The Generator Hub has the discretion to update this privacy policy at any time, without notification. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site and services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site and services. Your continued use of the site and services following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


01392 427111

The Generator, 11-15 Dixs Field, Exeter, EX11QA